terms & conditions
Please read all terms & conditions prior to booking
If you do not accept these terms & conditions, please do not purchase a ticket at this time. Thank you for your understanding.
As a small business with limited seating, short notice cancellations and requests to reschedule have a big impact. Please ensure you have read, understood and agree to the terms and conditions outlined below, before proceeding with a booking. The following terms and conditions apply to all situations, including COVID-19.
cancellations, rescheduling and refunds:
All sales are final. No refunds will be given under any circumstances.
If a workshop takes place as advertised, there is no right to a refund, including where a ticket holder cannot attend because of adverse weather conditions or due to a change in the ticket holder’s personal circumstances, including injury or illness.
At anytime you can transfer or sell your tickets to a person of your choosing if unable to attend, penalty free, as organised by you.
Strictly no rescheduling allowed, or credit vouchers issued retrospectively for no-shows after the workshop has run.
All requests to reschedule a workshop are subject to availability and at the discretion of The Makery Co.
All requests must be made via email (hello@themakeryco.com.au) from the person who made the booking.
We aim to promptly answer all email requests within 24-48 hours. If you have not received a reply, please check your spam filter/junk mailbox.
We do not respond to DM's via social media.
rescheduling for bookings of 5 or more guests:
30 days or more from the date of your workshop:
Notice must be given via email (hello@themakeryco.com.au) if you wish to reschedule the workshop for your entire group booking, penalty free.
Within 29 days from the date of your workshop:
No reschedule or credit will be granted. Instructors have been booked, materials and resources purchased and a lot of behind the scenes setup will have occurred. As a small business, the cost related to large group booking cancellations causes a great loss to the studio. We are unable to advertise or resell large group bookings within this timeframe.
If an individual guest from your group booking needs to reschedule, the same terms set out below for bookings of 4 or less guests apply:
> 13-6 days from the date of your workshop (see terms below)
> Within 5 days from the date of your workshop (see terms below)
> Injury or illness prior to the date of your workshop (see terms below)
If you are rescheduling for a second time, ie your booking is rescheduled from a previous change – we will not reschedule your tickets – it will be up to you to transfer or sell your tickets to a person of your choosing.
rescheduling for bookings of 4 or less guests:
14 days or more from the date of your workshop:
Notice must be given via email (hello@themakeryco.com.au) if you wish to reschedule your workshop, penalty free, subject to availability.
13-6 days from the date of your workshop:
Notice must be given via email (hello@themakeryco.com.au) if you wish to reschedule your workshop.
We may grant you a credit voucher for the full amount of your ticket purchase minus a 50% instructor, ticket and admin fee.
The credit voucher is valid for 30 days from the date of issue. You do not need to attend a workshop within 30 days, just rebook a workshop online within 30 days.
Please rebook through our website (www.themakeryco.com.au), using the credit voucher code provided at checkout. No refunds will be issued if you rebook and forget to use the credit voucher code.
Within 5 days from the date of your workshop:
No reschedule or credit will be granted. Instructors have been booked, materials and resources purchased and a lot of behind the scenes setup will have occurred. As a small business, the cost related to last-minute cancellations causes a great loss to the studio. We are unable to advertise or resell the ticket on short notice.
If you are rescheduling for a second time, ie your booking is rescheduled from a previous change – we will not reschedule your tickets – it will be up to you to transfer or sell your tickets to a person of your choosing.
Injury or illness prior to the date of your workshop:
If you sustain an injury or illness including COVID-19, we may issue a credit voucher if evidence is provided in the form of a doctors certificate detailing the injury or illness, the date it first occurred and that it prevents you from attending the workshop.
No reimbursement will be given for the cost of obtaining a doctors certificate.
No credit voucher will be issued retrospectively after the workshop has run. The request and evidence must be made via email (hello@themakeryco.com.au) before the workshop runs.
If granted, we will issue you a credit voucher for the full amount of your ticket purchase minus a 50% instructor, ticket and admin fee.
The credit voucher is valid for 30 days from the date of issue. You do not need to attend a workshop within 30 days, just rebook a workshop online within 30 days.
Please rebook through our website (www.themakeryco.com.au), using the credit voucher code provided at checkout. No refunds will be issued if you rebook and forget to use the credit voucher code.
covid-19 policy:
You must adhere to government advice regarding stay at home orders.
In order to give people the best view of the instructor we are not social distancing. If you are high-risk it is suggested you wear a mask or do not attend a workshop at this time.
We recommend that you find a replacement to take your place if you are sick. At anytime you can transfer or sell your tickets to a person of your choosing if unable to attend, penalty free, as organised by you.
Due to COVID-19 or other public health requirements, if a workshop is required to be cancelled or rescheduled under government instructions, all guests will have the option to attend a rescheduled event. Please note, refunds will not be given unless a workshop must be cancelled permanently.
cancellation of session by the makery co:
In the unlikely event a workshop is cancelled by The Makery Co, the ticket holder will be notified via email or text message no later than 24 hours prior to the scheduled start time of the workshop.
Ticket holders will be offered an opportunity to reschedule to another upcoming session or be credited the value of their purchase for future use.
age requirements:
Creative workshops:
Workshops that run during the day (ie 10am - 12noon and 2pm - 4pm) are ages 14+. All guests under 18 must be accompanied by a paid adult (18+) guest.
Workshops that run in the evening (ie 5pm - 7pm) are strictly 18+ adults only.
Infants, toddlers and preschoolers are strictly not permitted.
No refunds or credit will be given if you bring a child to a workshop and are refused entry.
School holiday workshops:
Our special school holiday edition kids workshops are ages 8+.
All guests must be paid ticket holders. Adults who wish to stay with their child/children during the workshop, must also be a paid ticket holder.
Infants, toddlers and preschoolers are not permitted at any workshop.
allergen information:
As we are a BYO venue for food and beverages, please be mindful that guests will bring their own food and beverages into the studio. This may include common allergens such as peanuts, tree nuts, milk, eggs, sesame seeds, fish, shellfish, soy, lupin and wheat.
We therefore advise you to take this into consideration prior to making your booking.
We do not recommend guests share food and beverages.
entry conditions:
Ticket holders only:
All guests must hold a valid ticket to be granted entry to a workshop. Unpaid guests, non-participants, friends or family ‘watching on’ and children are not permitted to accompany the ticket holder.
Respect staff & other guests:
We expect our guests to follow the guidance of staff and refrain from speaking over instructors or hindering the experience of other guests. The Makery Co will not tolerate any inappropriate, offensive, obscene, threatening or unruly behaviour towards our staff or other guests. Guests may be refused entry or asked to leave the studio if their behaviour is deemed inappropriate.
Seating arrangements:
The Makery Co plans workshop seating in advance and aims to seat all guests from group bookings together. If guests purchase tickets individually, but would like to be seated with other attendees, please email us (hello@themakeryco.com.au) before the date of the workshop so this can be arranged.
Personal belongings:
The Makery Co does not accept responsibility for any losses or damage incurred to personal belongings or clothing. Guests should dress appropriately to the activity as recommended by us in the workshop description.
Respect tools & property:
Guests should not cause damage to any tools or property owned by The Makery Co.
Alcohol:
A liquor licence is not required to operate a BYO venue (Liquor Act 2007), however The Makery Co take precautions to operate responsibly in our studio. It is illegal for a person to supply liquor and for a minor to drink liquor in a BYO venue. The Makery Co strictly prohibits underage drinking.
Smoking:
The Makery Co studio space is strictly smoke-free and smoking is not permitted under any circumstances. This includes in our bathroom & directly outside of the studio shopfront.
Safety & security:
For the safety and security of staff and guests, please note recorded video surveillance and silent alarms may be in use.
Photography & videography:
The Makery Co may take promotional photos or videos during a creative workshop. Guests have the right to decline having their images captured and should make this known to staff. Guests should also avoid taking photographs and videos of other guests, unless permission is given. No images are to be captured of minors, unless permission is granted by the parent or guardian.
Our Rights:
The Makery Co reserve the right to refuse a guest entry to the premises on a temporary or permanent basis. The Makery Co reserves the right to request a guest leaves the premises without a refund, should they breach any conditions of entry.
disclaimer & limitation of liability:
The ticket holder agrees that the provision of any service purchased from our website is at the their own risk. To the full extent permissible by applicable law, The Makery Co will not be liable for any damages of any kind arising from the use of our website, or from any services provided from this website or establishment, including but not limited to direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information given by The Makery Co nor its affiliates, nor any of their officers’ directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall the ticket holder rely on any such information or advice.
gift cards
All sales are final. No refunds will be given under any circumstances for gift cards.
We are unable to alter or exchange gift cards after purchase so please choose the amount carefully.
Gift cards purchased online through our website (www.themakeryco.com.au) are digital-only and delivered via email. The email contains instructions on how recipients can redeem their gift card online through our website (www.themakeryco.com.au) during checkout.
Gift cards purchased online are not a physical product.
Physical gift cards can only be purchased in-store at our Hahndorf studio during our regular trading hours. We cannot post or snail mail physical gift cards at this stage. Please email us (hello@themakeryco.com.au) for further information.
events & parties
Please read all terms & conditions prior to booking
If you do not accept these terms & conditions, please do not a private event booking at this time. Thank you for your understanding.
payment:
A 50% deposit is required for all events, with final payment due 2 weeks prior to your event.
Payments must be made in full by a singular party and are non-refundable.
Your event date and time will not be secured until a 50% deposit has been paid and received.
Deposits are non-refundable.
rescheduling:
30 days or more from the date of your event:
Notice must be given via email (hello@themakeryco.com.au) if you wish to reschedule your event, penalty free, subject to availability.
In order to reschedule your event, final payment must be made to secure the new date and time.
We are unable to reschedule bookings 29 days or less from the date of your event. All payments will be forfeited.
If an individual guest from your event is unable to attend due personal circumstances, including injury or illness, you can at anytime transfer their place to another person of your choosing, penalty free, as organised by you.
No rescheduling or credit vouchers will be granted to individual guests at an event who are unable to attend at the last minute. Instructors have been booked, materials and resources purchased and a lot of behind the scenes setup has occurred. As a small business, the cost related to last-minute cancellations causes a great loss to the studio.
If you are rescheduling for a second time, ie your booking is rescheduled from a previous change – we will not reschedule your event. All payments will be forfeited.
All requests to reschedule an event are subject to availability and at the discretion of The Makery Co.
All requests must be made via email (hello@themakeryco.com.au) from the person who made the booking.
We aim to promptly answer all email requests within 24-48 hours. If you have not received a reply, please check your spam filter/junk mailbox.
We do not respond to DM's via social media.
guests numbers:
The minimum booking requirement for an event at The Makery Co studio is 10 guests.
For exclusive use of The Makery Co studio, we require a minimum booking of 20 guests.
For bookings of less than 20 guests, your event may run alongside another concurrent booking within the shared space of our studio (not applicable for offsite or Mega Makery private events).
We can host up to 30 guests at The Makery Co studio. For larger events, an alternate venue will need to be arranged.
The minimum booking requirement for a private event held offsite at your choice of venue is 30 guests.
Private events held offsite at your choice of venue incur an additional fee for travel and setup.
session times:
Private events run for approximately 2 hours.
For events held on weekends at The Makery Co studio, we offer two time slots;
10am – 12pm OR 2pm – 4pm.
Weekday and weeknight studio bookings, offsite or Mega Makery private events offer more flexibility and are by negotiation, please email us (hello@themakeryco.com.au).
allergen information:
As we are a BYO venue for food and beverages, please be mindful that guests will bring their own food and beverages into the studio. This may include common allergens such as peanuts, tree nuts, milk, eggs, sesame seeds, fish, shellfish, soy, lupin and wheat.
We therefore advise you to take this into consideration prior to making your booking.
entry conditions:
Ticket holders only:
The number of guests attending an event must not exceed the number of guests paid for in the booking. Unpaid guests such as non-participants, friends or family ‘watching on’ or children are not permitted. The Makery Co reserves the right to refuse entry to additional guests exceeding booked numbers.
Respect staff & other guests:
We expect our guests to follow the guidance of staff and refrain from speaking over instructors or hindering the experience of other guests. The Makery Co will not tolerate any inappropriate, offensive, obscene, threatening or unruly behaviour towards our staff or other guests. Guests may be refused entry or asked to leave the studio if their behaviour is deemed inappropriate.
Personal belongings:
The Makery Co does not accept responsibility for any losses or damage incurred to personal belongings or clothing. Guests should dress appropriately to the activity as recommended by us in the workshop description.
Respect tools & property:
Guests should not cause damage to any tools or property owned by The Makery Co.
Alcohol:
A liquor licence is not required to operate a BYO venue (Liquor Act 2007), however The Makery Co take precautions to operate responsibly in our studio. It is illegal for a person to supply liquor and for a minor to drink liquor in a BYO venue. The Makery Co strictly prohibits underage drinking.
Smoking:
The Makery Co studio space is strictly smoke-free and smoking is not permitted under any circumstances. This includes in our bathroom & directly outside of the studio shopfront.
Safety & security:
For the safety and security of staff and guests, please note recorded video surveillance and silent alarms may be in use.
Photography & videography:
The Makery Co may take promotional photos or videos during an event. Guests have the right to decline having their images captured and should make this known to staff. Guests should also avoid taking photographs and videos of other guests, unless permission is given. No images are to be captured of minors, unless permission is granted by the parent or guardian.
Our Rights:
The Makery Co reserve the right to refuse a guest entry to the premises on a temporary or permanent basis. The Makery Co reserves the right to request a guest leaves the premises without a refund, should they breach any conditions of entry.
Disclaimer & Limitation of Liability:
The ticket holder agrees that the provision of any service purchased from our website is at the their own risk. To the full extent permissible by applicable law, The Makery Co will not be liable for any damages of any kind arising from the use of our website, or from any services provided from this website or establishment, including but not limited to direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information given by The Makery Co nor its affiliates, nor any of their officers’ directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall the ticket holder rely on any such information or advice.
